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Communicating Across Generations: How to Build Trust With Every Audience

Communicating Across Generations: How to Build Trust With Every Audience

by Keith Leatherwood | Sep 30, 2026 | Public Affairs, Stakeholder Engagement

Modern organizations face a unique challenge: communicating with stakeholders that simultaneously span Baby Boomers, Generation X, Millennials, and Generation Z. Whether engaging employees, customers, community members, or business partners, leaders are dealing with...
The Listening Organization: Turning Stakeholder Feedback Into Better Decisions

The Listening Organization: Turning Stakeholder Feedback Into Better Decisions

by Keith Leatherwood | Sep 23, 2026 | Brand Management, Public Affairs, Stakeholder Engagement

Organizations have more ways than ever to hear from the people they serve. Surveys, social media, employee sessions, and digital platforms generate enormous amounts of data. But creating opportunities for people to speak does not necessarily mean an organization is...
Regulatory Compliance and Reputation: Turning Accountability Into Stakeholder Confidence

Regulatory Compliance and Reputation: Turning Accountability Into Stakeholder Confidence

by Keith Leatherwood | Sep 16, 2026 | Brand Management, Regulatory Compliance, Stakeholder Engagement

Organizations across highly regulated industries invest significant time, expertise and resources in meeting environmental, safety, financial, operational, privacy and other regulatory requirements. Yet customers, employees, communities, investors and other...
Reputation in Real Time: Managing Communications in a 24-Hour News Cycle

Reputation in Real Time: Managing Communications in a 24-Hour News Cycle

by Keith Leatherwood | Sep 9, 2026 | Public Affairs, Reputation, Issues, Crisis Management

The traditional news cycle is gone. Organizations now operate in an always-on environment where social media posts, online conversations, breaking news, employee commentary, customer experiences and stakeholder reactions can influence public perception at any hour. An...
Communicating Innovation Without Creating Fear: How to Build Stakeholder Trust Through Change

Communicating Innovation Without Creating Fear: How to Build Stakeholder Trust Through Change

by Keith Leatherwood | Sep 2, 2026 | Stakeholder Engagement

Innovation is essential to progress. Across the energy and infrastructure sectors, organizations are modernizing electric grids, expanding renewable energy, deploying energy storage, upgrading transportation systems and applying artificial intelligence to optimize...

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Recent Posts

  • Measuring Trust: The Metrics Every Communications Leader Should Be Tracking
  • Communicating Across Generations: How to Build Trust With Every Audience
  • The Listening Organization: Turning Stakeholder Feedback Into Better Decisions
  • Regulatory Compliance and Reputation: Turning Accountability Into Stakeholder Confidence
  • Reputation in Real Time: Managing Communications in a 24-Hour News Cycle

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