by Keith Leatherwood | Oct 7, 2026 | Reputation, Issues, Crisis Management, Stakeholder Engagement
Communications teams have never had more data. Impressions, media mentions, website visits, email open rates, social engagement, video views and share of voice can all provide useful information about communications performance. But executives increasingly want...
by Keith Leatherwood | Sep 9, 2026 | Public Affairs, Reputation, Issues, Crisis Management
The traditional news cycle is gone. Organizations now operate in an always-on environment where social media posts, online conversations, breaking news, employee commentary, customer experiences and stakeholder reactions can influence public perception at any hour. An...
by Keith Leatherwood | Jul 29, 2026 | Public Affairs, Reputation, Issues, Crisis Management
An organization’s reputation is shaped by far more than its own words and actions. Every partnership, supplier, contractor, nonprofit collaboration, industry coalition and community relationship contributes to how stakeholders perceive its values, priorities and...
by Keith Leatherwood | Jul 15, 2026 | Public Affairs, Reputation, Issues, Crisis Management
A groundbreaking ceremony may mark the visible beginning of a project, but the conditions for success are established much earlier. Long before approvals are obtained, permits are finalized, or equipment arrives, stakeholders are already forming opinions. These views...
by Keith Leatherwood | Jul 1, 2026 | Public Affairs, Reputation, Issues, Crisis Management
Every organization eventually encounters moments when certainty is in short supply. A cybersecurity incident is under investigation. A major organizational change is being planned. A supply chain disruption delays operations. A regulatory issue emerges unexpectedly....
by Keith Leatherwood | Jun 10, 2026 | Reputation, Issues, Crisis Management
For decades, organizations competed for attention. Today, they compete for trust. Brand awareness was once considered the gold standard of communications success. The formula seemed straightforward: the more people who recognized your organization, the greater your...
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